MobiriseLast updated: January 2026
1. Acceptance of Terms and Conditions ("Terms of Use")
1.1. CallRail, LLC. (hereinafter “CallRail”, “we” or “us”) is the owner and operator of the Site (as defined below), upon which it runs a hosted service called “CallRail” (the “CallRail Service”) and other hosted services (collectively with the CallRail Service, the “Services”. The CallRail Service offers CallRail clients the ability to use online communication for measuring marketing campaigns, improving customer service, and improving sales performance. For purposes of these Terms of Use, the term “Services” also includes the Site, except where the context specifically indicates otherwise. These Terms of Use apply to your use of the Services and may be superseded or supplemented by expressly designated legal notices or supplemental terms located on particular pages of the Site which must be agreed to before using certain Services (“Supplemental Terms”). Such Supplemental Terms are incorporated into these Terms of Use and supersede the provision(s) of these Terms of use that are designated as being superseded (if any). The Services are intended for use only by users that are at least 18 years of age.
1.2. We collect various information on the individuals that interact with your business through various methods facilitated through the Services (collectively, "Service Data"). You agree that we and the service providers that we utilize to assist in providing the Services to you shall have the right to access your account and to use, modify, reproduce, distribute, display and disclose Service Data to the extent necessary to develop, enhance, and provide the Services, including, without limitation, in response to your support requests.
1.3. “Site” means https://www.callrail.com and the CallRail Service is the web application located at app.callrail.com, and all white label accounts. The Services contain text, pictures, graphics, logos, images, works of authorship, computer code, look and feel, trade dress, technical information, and other content, as well as available features or services discussed, referenced, provided or offered through or on the Services (collectively with all information and material about CallRail and its products and services, “Content”). For purposes of these Terms of Use, the terms “Site” and Services also include the Content, except where the context specifically indicates otherwise.
1.4. PLEASE NOTE: Your access to and use of the Services are subject to these Terms of Use, any applicable Supplemental Terms, and all applicable laws and regulations. Only entities and persons over the age of legal majority who can form legally binding agreement(s) under applicable law are permitted to use the Services and/or establish a Services account where applicable. Please read these Terms of Use carefully. If you do not accept and agree to be bound by any of these Terms of Use, you are not authorized to access or otherwise use the Services. Your access to and use of the Services constitutes your acceptance of and agreement to abide by these Terms of Use. These Terms of Use may be changed, modified, supplemented or updated by us from time to time by providing you advance notice by posting here and you will be bound by any such changed, modified, supplemented or updated Terms of Use if you continue to use any Services after such changes are posted. Unless otherwise indicated, any new Content added to any of the Services will also be subject to these Terms of Use effective upon the date of any such addition. You are encouraged to review the Site and these Terms of Use periodically for updates and changes.
NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER AND JURY TRIAL WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH CALLRAIL. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.
2. Fees and Payments
2.1. By selecting a paid Service, you agree to pay CallRail the then current monthly or annual subscription fees indicated on our pricing page for that Service. Fees will be charged on the day you sign up for a Service and will cover the use of that Service for a monthly or annual period as indicated, and fees paid are non-refundable. You agree to allow CallRail, or our payment affiliates or service providers, to process and/or store your payment card information. You also agree to pay the applicable fees for the Service as they become due plus all related taxes, and to reimburse us, our payment affiliates and any service providers for all collection costs and interest for any overdue amounts. You must notify us in writing if you dispute any portion of the fees paid or payable by you pursuant to these Terms of Use. You must provide that written notice to us within sixty (60) days of the date we bill you for the charge you want to dispute, and we will work together with you to resolve the dispute promptly.
IMPORTANT NOTICE-AUTOMATIC RENEWAL: CALLRAIL WILL AUTOMATICALLY RENEW YOUR SUBSCRIPTIONS ON EACH MONTHLY OR YEARLY ANNIVERSARY OF THAT DATE THAT WE FIRST CHARGE YOUR PAYMENT METHOD FOR THE FIRST SUBSCRIPTION FEE AND, AS AUTHORIZED BY YOU DURING THE SIGN-UP PROCESS, WE WILL CHARGE YOUR PAYMENT METHOD WITH THE APPLICABLE MONTHLY OR YEARLY SUBSCRIPTION FEE AND ANY SALES OR SIMILAR TAXES THAT MAY BE IMPOSED ON YOUR SUBSCRIPTION FEE PAYMENT (UNLESS YOU CANCEL PRIOR TO THE ANNIVERSARY DATE).
CANCELLATION TERMS: YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME BY FOLLOWING THE INSTRUCTIONS PROVIDED HERE: https://support.callrail.com/hc/en-us/articles/5711363474701-Close-my-account, EXCEPT THAT YOU WILL BE CHARGED SUBSCRIPTION FEES UNTIL THE EXPIRATION OF YOUR THEN-CURRENT SUBSCRIPTION TERM AND SUBSCRIPTION FEES WILL NOT BE REFUNDED, IN WHOLE OR IN PART, SUBJECT TO APPLICABLE LAW. YOU WILL NOT BE ELIGIBLE FOR A PRO-RATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEES PAID FOR ANY UNUSED DAYS OF THE THEN-CURRENT SUBSCRIPTION TERM. CALLRAIL REQUIRES A REASONABLE AMOUNT OF TIME TO PROCESS YOUR SUBSCRIPTION CANCELLATION REQUEST. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL ENJOY YOUR SUBSCRIPTION BENEFITS UNTIL THE EXPIRATION OF THE THEN-CURRENT SUBSCRIPTION TERM FOR WHICH YOU HAVE PAID, AND YOUR SUBSCRIPTION BENEFITS WILL EXPIRE AT THE END OF THE THEN-CURRENT SUBSCRIPTION TERM.
2.2. We may change our fees at any time by posting a new pricing structure to our Site or in your account and/or sending you a notification by email (though such changes will not go into effect until the completion of the then-current month (for monthly subscriptions) or year (for annual subscriptions) for which you have paid at least thirty (30) days prior to the effective date of such change. IF YOU HAVE NOT CANCELLED YOUR SUBSCRIPTION WITHIN THE 30-DAY PERIOD AFTER RECEIVING NOTICE OF A PRICE CHANGE BY FOLLOWING THE INSTRUCTIONS PROVIDED HERE: https://support.callrail.com/hc/en-us/articles/5711363474701-Close-my-account, YOUR SUBSCRIPTION WILL AUTO-RENEW AT THE PRICE INDICATED IN THE NOTICE.
2.3. In some cases, CallRail may incur additional fees related to porting your phone numbers into or out of CallRail. Certain geographies (including but not limited to Alaska and the Yukon Territories) also incur additional costs for forwarding calls. Sending or receiving SMS and MMS messages to/from certain carriers may incur additional network or carrier-access fees. CallRail reserves the right to pass these carrier-imposed costs on to you, and you agree to pay such costs.
2.4. CallRail can only accept payment methods issued by banks with a presence in countries in which we offer phone numbers for service. Registering for service with a payment method drawn against other banks is a violation of these terms.
3. Description of Services:
CallRail will provide the Services according to the plan(s) you select when you purchase an applicable subscription. You can select a plan that offers one or more features. The terms associated with these plans can be found at www.callrail.com/legal/services.
4. Limited License; All Rights Reserved; Copyright; Marks; Ownership
4.1. CallRail Service License. We hereby grant you a limited, non-exclusive, non-transferrable (except as provided in Section 29) and revocable license to access and use the CallRail Service, solely for your internal business purposes and subject to the terms set forth in these Terms of Use. If you have purchased a subscription that permits you to offer the CallRail Service as a white labelled product, the foregoing license also includes the right to permit, in accordance with these Terms of Use and the CallRail Service’s applicable Documentation, the use of the CallRail Service by the number of third party users for which you are licensed (each an “Authorized User”).
4.2 Ownership of the Services. As between you and CallRail, we own and retain all right, title, and interest in all Services, all features and services offered through the Services, including but not limited to any and all copyrights, trademark and service mark right and all other intellectual property rights in and to the Services. We (or the respective third party owners) reserve all rights not expressly granted. Any unauthorized use terminates the permissions or licenses granted by CallRail. In the event that you license a right to use CallRail’s application programming interface (“API”), the API is considered part of the applicable Service for purposes of these Terms of Use and any applicable Supplemental Terms and thus, use of the API subject to these Terms of Use.
4.3. Mobile Application License. We distribute mobile applications (“Mobile Applications”) that permit users to access and use certain Services via a mobile device. To use a Mobile Application, you must have a mobile device that is compatible with it. We do not warrant that any of the Mobile Applications will be compatible with your mobile device. We hereby grant you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased by you, solely for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application. You acknowledge that we may from time to time issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms of Use will apply to all such upgrades. The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and we and our third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application (and any copy of the Mobile Application). Standard carrier data charges may apply to your use of the Mobile Application.
The following additional terms and conditions apply with respect to any Mobile Application that we provide to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):
You acknowledge that these Terms of Use are between you and CallRail only, and not with Apple, Inc. (“Apple”).
Your use of the iOS App must comply with Apple’s then-current Apple Media Services Terms and Conditions.
CallRail, and not Apple, is solely responsible for the iOS App and the Services and content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the iOS App.
You agree that CallRail, and not Apple, is responsible for addressing any claims by you or any third-party relating to the iOS App or your possession and/or use of the OS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms of Use and any law applicable to us as provider of the iOS App.
You agree that CallRail, and not Apple, shall be responsible, to the extent required by these Terms of Use, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to the iOS App or your possession and use of the iOS App.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You agree to comply with all applicable third-party terms of agreement when using the iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).
You agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms of Use as they relate to your license of the iOS App. Upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as they relate to your license of the iOS App as a third-party beneficiary thereof.
The following additional terms and conditions apply with respect to any Mobile Application that we provide to you designed for use on an Android-powered mobile device (an “Android App”):
You acknowledge that these Terms of Use are between you and CallRail only, and not with Google, Inc. (“Google”).
Your use of the Android App must comply with Google’s then-current Google Play Store Terms of Service.
Google is only a provider of the Android Market where you obtained the Android App. CallRail, and not Google, is solely responsible for the Android App and the Services and content available thereon. Google has no obligation or liability to you with respect to the Android App or these Terms of Use.
You acknowledge and agree that Google is a third-party beneficiary to the Terms of Use as they relate to the Android App.
4.4. Copyright. Except as otherwise expressly stated, the Services and Mobile Applications (including but not limited to all Content appearing on the Services and Mobile Applications) are the copyrighted work of CallRail or its third party content suppliers and are protected by U.S. and international copyright laws. You may download information from the Services and print out a hard copy for your personal use provided that you keep intact and do not remove or alter any copyright or other notice (e.g., trademark, patent, etc.) contained in the information. Except as otherwise expressly stated herein, you may not alter, modify, copy, distribute (for compensation or otherwise), transmit, display, perform, reproduce, reuse, post, publish, license, frame, download, store for subsequent use, create derivative works from, transfer, or sell any information or Content obtained from the Services, in whole or in part, including any text, images, audio, video and software in any manner, without the prior written authorization of CallRail or any applicable third party suppliers. Any unauthorized use of the Services and/or Mobile Applications may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. CallRail does not warrant or represent that your use of the Services and/or Mobile Applications will not infringe rights of third parties. If you believe that any Content available through the Services violates or infringes upon your intellectual property rights pursuant to Title 17, United States Code, Section 512(c)(2), please notify us immediately at CallRail, LLC., 100 Peachtree Street NW Suite 2700, Atlanta GA, 30303 or 888-657-2726. Your notice must:
Contain your physical or electronic signature;
Identify the copyrighted work or other intellectual property alleged to have been infringed;
Identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material;
Contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address);
Contain a statement that you have a good faith belief that use of the copyrighted material or other intellectual property is not authorized by the owner, the owner's agent or the law;
Contain a statement that the information in the written notice is accurate; and
Contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright or other intellectual property right owner.
You may be asked to provide additional information and follow additional procedures for us to act on your complaint.
5. Ownership of Information Submitted via the Services
You shall own your Service Data (which shall be maintained in accordance with our privacy policy which is located at https://www.callrail.com/privacy (“Privacy Notice”)). CallRail shall be free to use any ideas, concepts, know-how, feedback, suggestions or techniques contained in any communication you send to us via the Services or by any other means for any purpose whatsoever. When you submit any material or information protected by intellectual property or other rights (e.g., Service Data, photos, videos, articles, etc.) to the Services, you represent, warrant and covenant to CallRail that you have the necessary rights to disclose, copy and display such information. Furthermore, you covenant and specifically grant to us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any such content that you post on or in connection with the Services and/or Mobile Applications. This license ends when you delete such content or your account unless your content has been shared with others and they have not deleted it. Notwithstanding anything set forth herein to the contrary, you hereby grant to CallRail a non-exclusive, perpetual, irrevocable right and license to use, copy, transmit, modify and display Service Data provided such data is (a) collected, used and disseminated in aggregated and anonymized form; and (b) only used for internal business services and for improving the Services and Mobile Applications.
6. Restrictions and Requirements
6.1. In connection with your use of the Services, you agree you will not, and that you will not permit any Authorized User to:
Upload or transmit any message, information, data, text, software or images, or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, or that may invade another’s right of privacy or publicity;
Create a false identity for the purpose of misleading others or impersonate any person or entity, including, without limitation, any CallRail representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;
Upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements);
Upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, or any other similar software or programs that may damage the operation of CallRail’s or another’s computer or property of another;
Delete any author attributions, legal notices, copyright or proprietary designations or labels that you upload to any communication feature;
Upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes” or any other form of solicitation, commercial or otherwise;
Violate any applicable local, state, national or international law;
Upload or transmit any material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary or privacy rights of any party;
Delete or revise any material posted by any other person or entity unless such material is incorrect and you are permitted to delete or revise it;
Manipulate or otherwise display a Service by using framing, creating deep-links to such Service by by-passing the Service’s home page, mirroring or similar navigational technology or directly link to any portion of such Service other than the main homepage, www.callrail.com, in accordance with the Limited License outlined above;
Probe, scan, test the vulnerability of or breach the authentication measures of, any Service or any related networks or systems;
Register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services if you are not expressly authorized by such party to do so;
Use any robot, spider, scraper, or other automated or manual means to access a Service, or copy any content or information from any Service (excluding the acceptable use of an applicable Service through its API); or
Modify, adapt, sublicense, translate, sell, create derivative works, download, reverse engineer, decompile or disassemble any portion of the Services and/or Mobile Applications;
Use any Service’s communication features for multiple people to conduct group discussions (e.g., chatlines or chat rooms); or
Use any Service and/or Mobile Applications other than the business purpose for which they are intended or in violation of these Terms of Use.
6.2. Acceptable Use Policy (“AUP”)
By using any Service, you agree to the AUP set forth below and you agree that you are solely responsible for your actions and the actions of your Authorized Users. You accept that the Services are provided for professional use only, and you agree that neither your use of the Services, nor the use of the Services by any Authorized User will include any of the following. This is not an exhaustive list:
Launching (or facilitating) a denial of service attack on our services or any third parties;
Attempting to break or bypass any security mechanism in our Services and/or Mobile Applications;
Testing or reverse-engineering our services in order to find limitations, vulnerabilities or evade filtering capabilities;
Using our Services to obtain any verification codes or to bypass phone-based verification systems (e.g. Craigslist, Facebook);
Using our Services to facilitate remote computer repair or “virus removal” services;
Using our Services and/or Mobile Applications in any manner that may subject CallRail or any third party to liability, damages, and violations of law or danger;
Engaging in fraud, either with CallRail or with any third party;
Promoting or engaging in or using the Services and/or Mobile Applications for illegal activities or for any malicious purpose;
Using our Services in connection with unsolicited marketing messages or broadcasts (i.e. spam, sending text messages in bulk, in a pattern that suggests cold outreach rather than one-to-one communication); facilitating unsolicited ringless voicemail or using bandit signs in violation of applicable law.
Sending any calls to life-line services, such as hospitals, fire, police, 911 or utility- related telephone numbers;
Using strings of numbers as it is unlawful to engage two or more lines of a multi-line business;
Harvesting, or otherwise collecting information about others, without their consent or other lawful basis for collecting such information;
Interfering with, or disrupting, networks connected to the Services or violating the regulations, policies or procedures of such networks;
Attempting to gain unauthorized access to the Services, data, information, other accounts, computer systems or networks connected to the Services, through password mining or any other means;
Interfering with another’s use and enjoyment of any Service (including but not limited to using a Service to adversely affect the availability of its resources to other users - e.g., excessive shouting, use of all caps, or flooding continuous posting of repetitive text); or
Engaging in any other activity that CallRail believes could subject it to criminal liability or civil penalty/judgment.
Accessing Services or Content in order to build a competitive product or service or to benchmark with a non-CallRail product or service, or to reverse engineer CallRail’s products or services (to the extent such restriction is permitted by law).
Collection, use or disclosure of personal information of individual persons (sometimes referred to as “personally identifiable information,” “PII,” or “personal data”) without obtaining the person’s legally-valid consent or otherwise establishing a lawful basis for such personal information processing activities.
6.3. All of the items in Section 6.1 and 6.2 are collectively referred to as “Misuse”. CallRail expressly disclaims any liability for your or your Authorized Users’ Misuse of the Services and/or Mobile Applications. We may in our sole discretion determine whether you or your Authorized Users have Misused the Services and/or Mobile Applications or are otherwise in violation of the Terms of Use. CallRail reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of these Terms of Use, including, without limitation, the immediate suspension or termination of your use of the Services or any Authorized User’s access and/or account as well as civil and/or criminal liability. CallRail may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Except as may be expressly limited by the Privacy Notice, CallRail reserves the right at all times to disclose any information as CallRail deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion.
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